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Thank you for the update, Mark. Their explanation certainly makes sense. They do need to understand that it is far from seamless as it currently occurs. There is no advance warning and whomever is speaking doesn’t realize for several seconds that they’ve lost everyone. In all but one of the cases I experienced the service appeared to have been fully restored within 15 to 20 seconds. One case took several minutes.
For what it’s worth it sounds like the problem lies with sessions where they don’t know how many people will attend. That sounds like a fixable problem with a bit of better planning and restriction on their end.
Kevin
Thank you Mark,
Regarding your last paragraph I want to make sure I’ve been clear. These instances are not ones of an individual instructor or student losing connection – we’ve always had those. What is happening now is that the entire conference goes down; everyone loses connection at the same time, and you can watch them come back on line one by one as it is restored. I told the students I would report this, so I don’t expect any of the other students or instructors in my class to add to the discussion.
Kevin
